*********** customer care service

<p>I upgraded one of my Vodacom data contracts during November 2016. For the whole of November the mobile wi-fi router worked perfectly well. The evening of 30 November 2016 it did not have internet access. Since then I call Vodacom at least twice a day - having to hold the line for no less than 30 minutes. Every consultant you get through to has a different theory for the problem, unable to resolve it though.</p> <p> </p> <p>And the best, when they started calling about my 'arrears account' (unable to access internet banking due to router disconnected) today and I return their call, it took them less than 2 minutes to answer my call, but unable to route my query to a technician who can (or want to) solve it.</p>