*********** Customer Care Service

<p>I was due for an upgrade the 1st of September 2016. In July 2016 I phoned Customer Care to make a small change to my contract ( ********** 880 - made it a Top-up). Since September I'm struggeling to upgrade because the bright spark at Customer Care issued a new contract (without a new phone). How could they issued a new contract when there was still 4 months to go on the old one. Normally you have to pay a penalty.</p> <p>When I phone any Vodacom store and ask if I can upgrade, they say YES, but if they check further, the answer is NO </p> <p>I phoned several times Customer Care, I visited several times a Vodacom store but nothing is happening. Last Monday they said I must go to Hello Peter. They too realize that I will get no where.</p>