*********** Customer Care Personnel

<p>Following the passing of my wife in July 2014, I paid and closed my cellphone account as it was the contract my wife used. Going through a very emotional time at that stage I thought that by sharing this info with Vodacom, they will ensure that everything is handled with care and sorted immediatly.</p> <p>However, due to *********** personnel and pathetic service, I am still being charged for a contract that was closed in 2014. I have been trying to get my refunds, get the account closed just to have another debit order be deducted come month end.</p> <p>I have now once again (3rd time in 2 years) contacted your customer service to try and find out what is going on, just to be told that my account is still active. I was promised feedback within 24 hrs, it has now been 4 days without anything from Vodacom.</p> <p> </p> <p>Please get this sorted, your are extrememly insensitive and unproffesional.</p> <p> </p> <p>Please contact me on the following mail"</p> <p> </p> **********