*********** customer care agents

On 18/12/2016 I won a 1 day 1 gig negashake at around 12. I did not get a confirmation sms and the data did not work. I called the customer service and they said the guy I spoke to told me that he will need to reset my network and the data will work after 1 to 6 hours. I asked him what was the point of winning a 1 day 1gig if it won't work for 6 hours and he said there's nothing he can do. I hung up the phone and when he called me back I told him I'm not satisfied with the service but he did not do anything to assist. Woke up for work after 6 hours but the data was still not working. When I came home from work at around 5pm, data was still not working. Called vodacom again and the lady I spoke to assisted with editing apn setting, restart my phone and then change network manually to vodacom sa. Did everything she told me to do but it was a flop. What frustrates me is that I asked the lady again what was the point of winning a 1day data that I will only start using after 5pm whereas I had taken a step to contact customer service immediately when the problem occurred but was not assisted. She assured me that she would escalate the matter and til today I have not heard back from Vodacom. This is ******* service. I had to call twice but my problem could not be resolved. Stop promoting megashakes if they do not work.