***********, *******, **********

Vodacom has been double debiting me from April for a sim and router that never worked, I've been calling from April regarding this issue and every time the agent are ''logging a query to their managers who are supposed to call back for follow up but nothing. I spoke to Bianca; Jameel; Christel; Philile; Nissa and Ntseki. These are just a few of the names I remembered to write down, they gave me a reference number that none of their agents can do anything with (***). I was told my refund would reflect into my account within 24-48hrs on the 5/9/22, then it changed to 3-5 days on the 19/9/22. Now all the numbers I'm was told to call for my refund *** and 082135, *** I can't through on because the contract number in question is now a pre-paid(I'm assuming cos they finally cancelled. Vodacom is a ****, they are ******* and dishonest. This is the 2nd complain here on Hellopeter regarding this and the last time someone called after the fact only to tell me they'd follow up and get back to me and that was the end. case#***. If I need to involve the ombudsman on this I will because this company is either ******* or ***********, either way I'd like my money back so I can forget I ever heard of this establishment