*********** contact center agents

I was called by Vodacom on an inception of a contract upgrade. I was offered a 5GB data at a 90% discount on an existing contract.

Month end the existing 2GB that was on the initial contract was not included. I called Vodacom to rectify issue and it's been like on a monthly basis where I must call them to either add the 2GB or the 5GB data.

In Novembet 2020 I received a call from Annette Mokoena one of their consultants offering an upgrade on the existing contract which I refused, she then indicated as from month end January 2021 I will be paying +-R100 less on my contract with all the benefits that were on the contract. I did pay the amount as she indicated.

February 2021 I received my monthly data of 2GB, the 5GB data was not added once again. I called Vodacom on 2 February spoke to Mulalo, to add the 5GB data. Now am receiving my statement reflecting an increased premium to the January premium.

Called Vodacom once again this morning 14 February, Lebo indicated that the increased amount is due to the added 5GB of data that I requested. Vodacom what an *********** bunch of contact centre agents you have, if it's not this it's that, am sick of calling your contact centre every now and then to fix this incompetence of a contact center you are running.

Fix this once and for all or rather cancel this contract without penalties, due to your incompetence.