*********** Consultants

I'm not happy with the service I am getting from Vodacom. I ordered a 600GB data sim card online, the monthly premium is R299/pm. I got a a call from a consultant to confirm delivery, however he never explained that there will be a specific amount of money that'll be charged after delivery nor did he explain the pro-rata since it was towards month end.

I only got clarity after calling Customer care because Vodacom tried more than several to debit from my bank account which was before my preferred debit date (25th).

The consultant mentioned that there's currently a penalty fee of R100.88 charge for late payment however because, I was never made aware of it, she will dispute it, I should only pay R130 Prorata which I paid it same day after talking to the consultant.

I received an itemised billing statement which shows that the R100.88 was not reversed I'm still liable to pay it for December whilst no one told me about it. I'm am really not happy with the service I am getting from Vodacom consultants, there's no transparency at all. It's really not acceptable that I'm told it'll be reversed and it isn't

I need to be assisted with this incident. The number in question is ***