*********** consultants

I am not satisfied with the service I get from Vodacom, customer care , I ported my cellphone number from CellC to Vodacom ***) and now I can not receive sms, I spoke with 2/3 consultants and they said they will contact me back after few minutes, this was the beginning of April 2022, until now nobody contacted me, I even tried their virtual assistant Tobi but no assistance was offered, I then opted for whatsapp chat on the 9 April 2022 and Tobi logged a call for a human consultant to call me back but until today nobody called,

I then decided to visit Vodacare Durban but the technical consultant was so not willing to assist and then I left their office and went to Vodacom outlet in west street Durban, they told me to go back to Vodacare, of which I refused to do,

I really don't understand why it's so difficult for me to get help, I can't get important messages from the bank and other institutions,

Please act on this asap,

Kind regards Mr M. Dludla ***