*********** consultants and unsatisfactory service

The star above is way more than this company deserves. After being a customer for so many years, I fail to understand why I have to struggle with a very easy uncomplicated situation. Last year after I was sent a wrong device, I canceled my debit order, it was never canceled only 3 months later the bank canceled it. I contacted vodacom to tell them the debit didn't go off, I paid penalty fee with my instalment and I asked that debit order be reinstated. Next month, no debit order went off, I had to email them to show that there was no debit order, asked to reinstate the order again, refusing to pay yet another penalty fee. The fee was added and when I spoke to an agent Tuesday again to ask why, it will take a month and they will credit, she asked me to debit the outstanding fee, and she had to reinstate the debit because it wasn't done by the previous agent again... which I said I will pay once the penalty fee will be deducted. they didn't inform me that they will be deducting 2 months payment including penalty, guess what 2 months payment was deducted plus penalty and insufficient funds was in my account and another R115 was deducted from my bank for unpaid debit order. Hey Vodacom is this how we conduct ourselves, taking money without informing the customer, adding fees to bill for the idiotic aftercare services you provide to us. I have had never, ever in last 15 years had these issues with you, what is going on. I had to pay for contract without using it, cause the free device that came with it, was wrong, You refused to give my money back knowingly I couldn't use it, didn't use it cause I had no device... Your comeback was, you receive the device for free. Sadly no one even cared that I had no use of the services of that contract without the devices. I am deeply disappointed that I am being treated this way, I mean how many people can't pay their bills, the once that can is getting the short side of the stick. I want a MANAGER to phone me, I am done dealing with *********** consultants. DONE!!!!