*********** consultants

<p>From last year arount September I stated to pay my Vodacom account in cash, every month I will phone the customer care to ask how much I owe for the month they will tell me the amount and I will pay it. In January this year they blocked my account and told me that my account is in arreas for two thousand two hundred rand and some cents of which that amount I disputed it. I ended up paying that total amount so that they can unlock my account. For the 1st February when I call asking how much is due from me, the consultant told me that I dont owe in fact I have a credit of R145, then I didnt pay. For March I was told I owe R750. 13 I paid it. For April I was told I owe R470.70 I paid and mind you every time I have to send a proof of payment more that 3 times they dont find it and I will continually receive sms and voice messages that my account is in arreas. I called their collection department for May payment and talked to a lady by the name of Philisiwe who said to me the amount of R470.70 doesnt apprear on her system she sees the amount of R1051 then I should deduct the R470.70 and pay the balance. Indeed I did that, the balance was R580.30 but I paid R600.00 but i kept on receiving sms and voice messages that my account is in arrears. I called them, they guy by the name of Six told me that my account has 5 different invoices and he put me through the lady by Ayanda who told me that the previous consultants were telling me the false amount, she really explained everything to me and I understood and she apologised for the wrong information I have been receiving. Today my account is locked again because I didnt pay the arreas last week because I had a tyre burst now they (lady by the name of Mampale) is telling me that they cannot unlock it until the account is up to date, I requested to talk to the senior person she said she will log a call back for me the manager will call me and I told her that from previous I was told the same that the manager wil call me until today no manager has ever called me. What really annoys me much is that my account is in arreas because of their *********** CONSULTATIONS. I was paying what they were telling me to pay now I must suffer because of their incompetency.</p>