NZ
Nondumiso Z

1 reviews | Active since May 2015

08 Jul 2019, 15:52

*********** consultants

Vodacom repairs new market mall they are in competent, i booked my phone in at vodacom 4u in alberton city on the 28th of june and i got a quotation on the 2nd i spoke to someone from repairs who advised me to come direct to repairs to dfill in the insurance form, i went there on the 3rd today when i called in it is not on their system that the phone i booked in is insured clearly someone didn't do his or her job and submit the form to the insurance company and today if i called they keep on telling me to hold and on the background you can hear they are busy with something else the call took 10 minutes and there was no outcome i was told ill be called back by the lady who's dealing witg the insurance at repairs from 15:13 to 15:50 i am still waiting for that call JOB NUMBER ***5

0
Replies (2)
Vodacom
Vodacom's reply08 Jul 2019, 16:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply12 Jul 2019, 15:23
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion,your query has now been resolved.  Regards  Consumer Website Team