*********** consultant cancels incorrect contract

<p>I have 2 contracts with Vodacom, one for mobile and one for data only. On 20 December 2016 I called to cancel the mobile contract after I had cancelled my upgrade (which is another terrible service delivery story on its own). The consultant then cancelled the incorrect contract (data contract instead of mobile contract) which I only realised when I wanted to port my "prepaid"number to my new contract. After calling several times, I received no assistance but "this has been escalated and you will be contacted" which did not happen. Turnaround times obviously does not apply here as they can and will respond at their own leisure! Everytime when I ask when i can expect a call back, no definite answer can be given.</p> <p>My mobile contract is now still active - for which i expect to receive a bill for at the end of Jan! However, as I was assured that this contract has been cancelled , I changed service providers based on the poor customer service I've received from Vodacom.... and I am unable to use my new phone as the number can not be ported and it is used for business purposes... Therefore, an error from Vodacom is now an inconvenience to me and also a waste of my time as I have to phone everytime and speak to a consultant which is unable to assist! </p> <p>I've requested that the data contract should be re-instated as of 20 Dec 2016 but actually thinking that it might be better to terminate all links with Vodacom .....</p> <p>Really had enough of this appaling customer services and incompetence</p>