TH
Thandeka H

1 reviews | Active since May 2016

13 Jan 2022, 15:13

*********** consultant and worse service

Vodacom doesn’t deserve even one star, don’t even try using Vodacom consultant are *********** don’t know what to do. I can’t even speak to the supervisor or manager. I spoke to Thando bongumusa unathi and Sethu in just a day but still can’t get help. My ref no. Since last year December SR ***/Sethu promised to send ref. Nothing. I emailed Unathi she is not replying to any of my emails . My fiber was suspended while my account is in order I being calling different consultants they all can’t assist each one is telling me different stories. I lost a days work because of not internet. Next thing I will get a call apologising of the inconvenience and I can’t take that apology to my boss. I will have to loss my job because of Vodacom.

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Replies (2)
TH
Thandeka H's update13 Jan 2022, 15:48
Reviewer Update
Vodacom is useless at this time and age when most people are working from home, I can’t get a quick turnaround assist I lost a day the whole day
Vodacom
Vodacom's reply14 Jan 2022, 07:41
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team