XH
Xoliswa H

1 reviews | Active since Sept 2017

17 Aug 2022, 21:19

*********** consultant and horrible service

I called Vodacom to get assistance only to find a rude consultant named Bridget who argued with me instead of helping, I mean talk about the level of unprofessionalism of that lady its as if she had ZERO training. i asked her to transfer me to her team leader and she just hung up on me like the liver.

Vodacom billed me extra in my contract and she tell me there is nothing they can do about that "SORRY" like I need sorries, I need my money back not sorry.

Vodacom is just thee most terrible service and their consultant are not even properly trained.

JUST TERRIBLE

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2022, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team