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OB
OFENTSE B

1 reviews | Active since Jun 2022

01 Jun 2022, 12:56

***********, CLUELESS AND UNPROFESSIONAL

I have a new contract with Vodacom which started in March. The initial amount i have to pay them is R309. I have been trying to activate the new simcard ever since it arrived. I think i have called them more than 5 times. They are debiting the money every month but the simcard is still not working. The money they debit is more because now there are airtime advances and number changes in the statement which i knoow nothing about. Mind you i don't even know the number to that simcard that i have been trying to activate. Last month they took R493 in my account, for what i don't. I am so fed up with them. The consultants do not even know how to fix all these, you go to the branches, they are also clueless. I am paying for services that I'm not even using, i can't use the simcard because it's not working. I honestly don't know what to do now.

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2022, 13:57
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
OB
OFENTSE B's update02 Jun 2022, 07:47
Reviewer Update
So you guys debited more again today in the early hours of the morning. I did say my simcard is not working. So why am i paying for airtime advance that i don't know of. You said your consultant will call me yesterday, they didn't. Really this is unacceptable. I am gonna stop the debit order until you pay back all my money.