***********, Clueless and Atrocious Vodacom Customer Service and ***** Department

I reported a case of ***** on my Vodacom account to *****disputes@vodacom about 2 months ago. Someone took out a new contract using my customer profile. The Vodacom ***** department acknowledged that this was indeed ***** and it will be sorted. I recently received an invoice showing that I need to pay a monthly installment of R3584. This amount relates to the ***** that was committed on my customer account. I thought that this ***** issue was resolved as it was reported to Vodacom on time. I have subsequently sent Vodacom numerous emails asking for them to resolve this ***** case and take the new contract off my account but I have not received even a single response from Vodacom or their ***** department. They are very *********** and seem not to know what is going on in their business. I alerted Vodacom so many times of this ***** on my account but they failed to act timeously. No one seems to take responsibility and they seem to be out of their depth. I require a resolution to this as a matter of urgency otherwise I'm escalating the matter to the Vodacom CEO Shameel Joosub!