*********** cell provider

All I can say is wow. I was sold a new Vodacom contract with a Samsung A11 handset. I told the agent that I want to port a number to this contract. Upon receiving the phone I called Vodacom to do the port, and was informed the sim is active, so I will first have to buy a new sim. Did this, called again, this time was told to to a vodashop. Went to Vodashop, and was told, sorry it cannot be done as the contract sim was activated. I told them I dont need a new number, so was merely told well then call them to collect the phone. I did this on 17 December, and was told the phone would be collected for cancellation within 5 to 10 days, and to date I still have the handset and sim in its original box, unused. No sign of any pickup, and to add insult to injury my account was debited in December already, no sign of a refund. My corporate contract is with Vodacom, so this is very dissapointing to say the least