*********** cancellations and collections departments

I had an account on contract for my 3g ****le for data for my laptop. I decided to cancel the contract about 2 years after the 24 month contract period was up. I Spoke to a lady agent at the cancellation dept Called Mondli Galawe On the 4 Nov 2016 and informed her i wanted to cancel the service. She informed mr the service was cancellled and change to prepaid. I received no more invoices. In April 2017 I received one invoice for R219 And then in May I received a Zero bal Statement. In Aug2017 I received calls from Hammond Pole attorneys demanding I pay R1330 towards an outstanding Vodacom account. I contacted Vodacom and recquested they find the vioce recording of the conversation I had with the Vodacom Agent on the 4 Nov2016. They informed me that it takes 5 work days. Now 8 work days later and after informing Hammond Pole attorneys that i have lodged a dispute I have been notified that a summons will be issued i.r.o. the outstanding account. I think it is very unfair that the attorneys are not willing to wait untill Vodacom has retrieved the voice recording even after I have notified them that i am willing to pay the outstanding amount if the recording of the call I made does not prove that I telephonically cancelled the service. One would expect that the call agent would notify you to put your cancellation in writing if they so required it. She just said to me that the service was changed to prepaid.