FvdB
Freddie van der Berg

1 reviews | Active since Apr 2019

30 Jun 2021, 11:39

*********** cancelations dept

I have had a contract with Vodacom for the past few years. Last year August I decided to cancel the contract as I took out another contract. After numerous phone calls to get the contract cancelled, Vodacom kept billing me every month and did not cancel the contract. On the 27th of November 2020 at 15:48 I phoned again and the agent assured me that it will be cancelled this time, and said that the last payment will be taken on 7 January as it is a one month notice. Even though I felt that I already paid so many months unnecessarily whilst trying to get this cancelled, I conceded as I just wanted it done. But surprise, on the 7th of February another debit was made. At this point I was livid as I felt enough is enough so I returned the debit order with my bank and blocked any further debits from Vodacom on my bank account. Now I am being handed over for the payments from Feb until June. I refuse to pay another cent as I have paid more than I should have already due to their incompetency to just cancel the account.

0
Replies (4)
Vodacom
Vodacom's reply30 Jun 2021, 13:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply01 Jul 2021, 11:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. As per discussion, query has now been resolved and your reference number is *** Regards Consumer Website Team

Best regards,

FvdB
Freddie van der Berg's update13 Aug 2021, 07:51
Reviewer Update
Just as I thought that this whole nightmare has finally come to an end it starts all over again.
After my last review Vodacom has done what they promised and credited the amount that were incorrectly charged and finally cancelled my account. Or so I thought, but to my astonishment I have just received invoices for July and August..... I honestly do not know what else to do. Is it really that difficult to cancel a contract??
Vodacom
Vodacom's reply18 Aug 2021, 12:16
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.  Please note we have resubmitted the cancellation request and issued a credit for the invoice generated on the 01-08-2021.

Apologies for any inconvenience this may have caused.  Regards  Consumer Website Team 

Best regards,