*********** call urgents!

<p>On the 1st of may I received a message from vodacom saying that my upgrade have been approved and when I called them they said they will cancel it since I never app**** for an upgrade and to my surprise a few days later they debited money from my account and when I called them to find out why they said it was for an upgrade I did in greenstone mall for heaven's sake why would I go all de way from Jane furse in limpopo to gauteng just for an upgrade and to make things worse they said I also app**** for a new line which was also approved and they asked me to fax copy of my identity book a certified one with an affidavit and I faxed them the whole of may I've been calling for feedback and every time they wanted me to email or fax the ID and affidavit I always faxed or emailed them over five times I did that and every time I called in I spoke to a different agent who told me they still investigating and somedays they said that they received the documents while somedays when I call they don't have them and on the 07 of may I called nd asked to speak to a team leader since I was fed up nd transfered the to a lady who works at their switchboard she told me that the ***** department were in a meeting and when I asked for her she was very rude and defensive and said what I wanted with her name since she did work for the ***** department nd hung up on me it's been over a month now and vodacom is still trying to debit money from my account for an upgrade and a new line I never app**** for and my name is also tarnished in return and they not anything about I'm not happy with the kind of service I get from their call agents everyday.</p>