*********** call centre staff

Hi

Requested a change of ownership from my mothers name to my name. A consultant from Vodacom Clearwater requested a change in profile in order for me to qualify to take over the contract. She scheduled a review on my profile on Saturday and said that I should expect a result on Sunday the 11th of August. Called in on Sunday to check on everything she followed up and told me that the review was unattended. Prior to that I called customer care to see the results of the request and the lady advised me to go back to the store and check there because apparently the consultant is meant to do everything.

Today the 12th of August I went in the store to receive an update. The review of my profile still hasn’t been attended to which I find is very unacceptable how can 2 different people give me different turn around periods for a review. And how has the review not been done at this point?!!!?!!!

The lady consultant at the shop is excellent as she’s been assisting me throughout and also doing everything in her power to escalate this matter