*********** CALL CENTRE STAFF!!

I am very disappointing in the service I have received from Vodacom. I cancelled my contract on 1 June, giving the required 30 days notice. Nonhlanhla confirmed that my contract will expire on 30 June whereby my number will become prepaid so that I can port my number. I then received a cell phone account on 1 July. I phoned the call centre on 6 July and spoke to Wonder, queried why I am getting and account if I gave my 30 notice. He couldn't answer me but requested a refund. I received a reference number for this call. I then phoned back to find out why I couldn't port my number. Vuso informed me that someone at Vodacom cancelled my cancellation! He said that he would request an cancellation asap. This week i received a statement from Vodacom reflecting the payment of my July 18 account which should have been reversed. When i phone on Wednesday 8 August, I spoke to Manual. According to him, the previous refund request was not requested!!! He informed me that it should take 24-48 hours for the credit to be processed. I phoned today, only to be transferred twice. When i finally spoke to Gemoto and after being on the phone for about 20 minutes, she told me that they have now informed the admin department to refund me. This could take up to 24-48 hours! WHAT PATHETIC AND *********** SERVICE VODACOM. If the person I had spoken to in the beginning had only done their job , none of this would have happened.