*********** call centre and unexplained bill

During the course of the month I have been monitoring my account and found it to be above my contract amount despite having active data bundles, voice bundles and MMS bundles as per my contract. This morning I check again and see that my account is nearly R800. When I phoned VC I was told that I am not authorised to request an itemised bill without paying for this service. I was further informed that I needed to pay R400 to \activate"my account. Upon pointing out that I have a contract which I pay via debit order and that this activation nonsense being spewed is bulldust"