*********** call centre agents and slow response

My house was struck by lightning & my fibre connection was affected. I contacted vodacom fibre 2 weeks ago to report the matter & arrange for a router swap out.

2 weeks later, matter has not been resolved. Call centre consultants are *********** as the quiry status has remained the same for a whole week. Tried to escalate matter to Thomas (I'm told he is the team leader), and he is not available & does not return calls.

To top it off, whilst i don't have internet onnection for 2 weeks now and counting, i am expected to keep up with my monthly premium.