*********** call centre agent and so called Solution Expert

HI My Vodacom Account number is ***1 I bought laptop + 2 gig data 2 year ago and I have been paying R339.99 monthly, on the 1st December 2019 I realize that I have received 5 gig data and R170 Airtime, I immediately contacted Vodacom to rectify this, the consultant told me that the was upgrade done under my account worth R1500 per Month of which I dined that it was me as the upgrade was done in GP and I’m based in Cape Town ,the consultant escalated my Query to Solution Expert with Reference number ***, on the 4th I received SMS stating that my request is still in the progress and I call them on 6th and ask if the is any information required from me but the consultant said no .on the 9th I received SMS state that my query has been closed upon calling Vodacom to confirm I was told that query was closed and reopen new reference number was give(***)and I should make payment of R1500 on the 15th,I’m very disappointed with a big company like Vodacom taking more than 15 days to resolve a small query like this, unfortunately I don’t have R1500 on my account to pay Vodacom this month and I am aware that this will have negative impact on credit record, if Vodacom is not competent to resolve my case can they indicate which store and the user Id authorised upgrade so that I can go to nearest police station to open a case against that official maybe then my case will be taken serious ,I feel exploited by Vodacom and its incompetency