*********** Call Center (yes I know, no big surprise there)

Item: Vodacom
Rating: 1
Author: Robert L

20 minutes on the phone to request my monthly billing statement but still noting being sent to me. agent spent more time chatting to her friends around her then actually resolving my query. i am supposed to get my statement on a monthly bases but Vodacom doesn't seem to care.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

13 Oct 2021, 14:31

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply13 Oct 2021, 14:31

Official