*********** Call Center Agents

The short and the sweet of my complaint is that Vodacom's Call Center agents do not have a clue what they are doing and that engaging with them is a complete and utter frustration. My account and all the linked accounts were soft locked for the first time Thursday night due to various charges being levied to my account which then lead to my limited being exceeded. My account was unlocked Friday, 05 July 2015) only for it to be locked again later that night. I called the Call Center and was met by a very rude agent, whose name I can't remember and who was of no assistance. I then called again Saturday morning, 06 June 2015 and spoke to a very pleasant agent, Lucky who lifted all the locks but was my account soft locked again later that night. At this stage I am paying for a device and a service that I am unable to use due to the fact that Vodacom is prohibiting me from doing so. I suggest that ALL your agents are sent for proper training in respect of all the products, systems and services you offer as your reputation is being tarnished as it is evident from all the other complaints on Hello Peter that Vodacom is ***********. and that you have no regard for your clients needs.