*********** call cente

I have sned vodacom a request to black list mu list phone two weeks ago with no response. On the 6 October I phoned in to black list the old Samsung note 8. Which they did but did not received my itc number. On Saturday 9 October 2021 I phoned from SAPS brackenfell to get my ITC number which the call centre agent told me the old note 8 was not black listed I asked her to do it and i gave her the imei number to black list. I did also tell please do not black list my new Samsung which I use for my business. But with all this my ne phone was still black listed. Now I will loose business due to this. I phone in to ask that it must be reverst and they made a mistake not me. But now I must complete docs to say it was done wrong. U feel this is wrong and the call centre should be held responsible. I will also take further steps should I loose any contracts because of vodacom call centres mistakes.