VS
Vicky S

1 reviews | Active since Jan 2017

13 Jan 2017, 08:32

*********** Business - The worst Service EVER!!!!!

<p>My line has been cut - due to a system Error on their side, since November 2016. Unwilling to assist. Continuous repeat that my account is in arrears, even though I am able to provide ALL my statements/Proof of payment to vodacom that I am up to date with all payments. On the phone for 5 minutes - just enough to start explaining to a consultant - when they drop the call. Personaly I feel this is theft, as I am paying for a service i am unable to use, not only have I lost bussiness, but money and time trying to get back my network. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Jan 2017, 10:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team