SM
Selejane M
1 reviews | Active since Jun 2013
03 Jan 2020, 11:04
*********** business
In May 2019 I phoned the vodacom call centre to tell them that since my contract is expiring I will not be continuing, I was assisted by an agent called Thabiso that I must do the following month I. E June but instead he persuaded me to take a R55 deal and promised to even add on the caller ID for free. Instead in June they continued to take R250 which was the old tarrif. I could not get hold of vodacom complaints their phones are always busy. After 3 months they took the agreed R55. Then come the 27th they decided to take R510 for what reason I don't know. I need my money ASAP.
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Replies (2)
Vodacom's replyOfficial
03 Jan 2020, 13:39Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2020, 13:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
14 Feb 2020, 09:31Dear Selejane,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply14 Feb 2020, 09:31
Official
Dear Selejane,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team