NM
Nisha M

1 reviews | Active since Jun 2016

28 Jun 2017, 09:58

*********** BUSINESS!!!

<p>I called several times since Monday, and there are no longer options where you can actually speak to a consultant! It keeps asking you to go back to the main menu or gives automated responses!!! I then went onto the website and filled out info for a call me back. It said 24 hours for a call back and it's been 72 hours and NO ONE has called me as yet! What bad customer service! And the reason that i was even calling is because i got an sms to purchase 200mb of data for 30 days at R45 by dialling *124# and when I do this, it tells me that there is NO SUCH data available! Another incompetency!!!! Why send me the sms if there is no such option???!!! Come on people - wake up and have consultants ready to assist on the phone- or if u offer something, let it be there!!!! DISAPPOINTED!!!!</p> <p>Someone called me at 12:30pm a day later. There was NO apology for any of the inconvenience caused to me from trying to get to speak to an agent or the fact that no data was available to me!!! And she said they were going to load the data and she will call me back- 4pm already and STILL no call back, and no data loaded!!! Pathetic really!!! Today is the 28th of June- over a week later, NO DATA, NO CALL BACK FROM THIS *********** PLACE THAT I UNFORTUNATELY HAVE A CONTRACT AND I HAD TO NOW PURCHASE THE SAME DATA FOR R59 COS THEY ARE SUCH UGLY *****!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply28 Jun 2017, 10:12
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team