SN
Stan N
1 reviews | Active since Feb 2015
13 Dec 2022, 09:23
*********** BPO
I cancelled the contract (second line) of a router within 14 days cooling off period. They failed to fetch their device, and now I am billed for it. How disgusting is that? Worse agents are transfering from one to the other at the CC department, busy wanting to authenticate me every time on a single made call. Zama from Mondo kept making a fool of me when I was specifically telling her what's left to be done-cutting a long unnecessary process. I asked to speak to a team leader or a supervisor. Guess what? She said they don't have that. Vodacom how do you give business to such an *********** BPO? I am extremely gutted.
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Replies (3)
Vodacom's replyOfficial
13 Dec 2022, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2022, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2022, 16:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2022, 16:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
SN
Stan N's updateReviewer Update
12 Jan 2023, 11:49Good day,
My query is not resolved, instead Keagan frustrated me more. He was not keen helping me at all, with cancelation follow up. Why would you keep such *********** agents in your space? It baffles me. I was debited for that router. Why? I will be incontact with my banker now to reverse the debit order. This is bull****.
My query is not resolved, instead Keagan frustrated me more. He was not keen helping me at all, with cancelation follow up. Why would you keep such *********** agents in your space? It baffles me. I was debited for that router. Why? I will be incontact with my banker now to reverse the debit order. This is bull****.
SN
Stan N's update12 Jan 2023, 11:49
Reviewer Update
Good day,
My query is not resolved, instead Keagan frustrated me more. He was not keen helping me at all, with cancelation follow up. Why would you keep such *********** agents in your space? It baffles me. I was debited for that router. Why? I will be incontact with my banker now to reverse the debit order. This is bull****.
My query is not resolved, instead Keagan frustrated me more. He was not keen helping me at all, with cancelation follow up. Why would you keep such *********** agents in your space? It baffles me. I was debited for that router. Why? I will be incontact with my banker now to reverse the debit order. This is bull****.