1 reviews | Active since Sept 2013
*********** Billing Team
I have been a customer with Vodacome for 4 years now and approx 3 and a half years ago switched to contract with them. Recently I moved to another plan with them where I should only be paying approx 1700R per month. For Months my bills have been exceptionally large, every time I call I get advised that its my data that has run over, but they cannot tell me on what it went over, I am still going over my data limit- nor do I recieve communication from them to say this.,<br> Yesterday I went into the branch to query my recent bill as again it was over 3,000R.... I was told the CS rep would file a technical team. To my surprise they called back today where I was informed that they sent me a message on the 19th of October to advise that I was gone over my data allowence, the phone number they have been messaging is the phone number that has been dormant for 3 and a half years, the one used before I signed over on contacts to Vodacome. Surly Vodacome can see what phone is active on my account and what phone number they are billing... THIS IS NOT GOOD ENOUGH and COMPLETELY *********** OF THE VODA COME BILLING TEAM.<br> I am paying over my account as they have been messaging a dormant number chan
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Consumer Website Team
Best regards,
Thank you making us aware of your complaint
Please note that a consultant will make contact with you in due course to assist with your query.
Regards
Consumer Website Team
Best regards,
