*********** at Vodacom

I received my Vodacom bill on the 9/10/2019 upon reviewing my bill I notice I am being charge for an additional amount of R 3 941.94.I immediately contacted Vodacom on the 9/102019 at 7:46:18 and was informed that there was a mistake which was made by the sales lady at Games store where I was assist with a new contract. The Vodacom agent assist me and I requested the amount to be paid back to me in my bank account and she informs me that it will take 7 working days to be paid back into my bank account .She apparently send me an SMS of the ref nr on the none exiting cell nr which was created by the Game sales lady. Which means I did not receive the ref nr on my active number which request her to send the SMS to. I than phone again to ask for the ref nr which is ***.Since I did not receive the ref nr the first time I was not at ease then I phone again on the 10/10/2019 and ask a another agent to read my query back to me which is link to the ref nr *** and the query was correct that the money will be payback to me with 7 days which according to her it would be paid back on the 18/10/2018 and if not I must follow -up .I than call again on the 18/10/2019 at 7:50 ref nr *** and was told that the money was credited in to my Vodacom account instead of my back account as I requested. Than the agent told me it actually it takes 14 days for the money to be paid back into my bank account which according to the agent is on the 22/10/2019 which I found very disturbing as I have told all the agent that I need to pay my account. This must please be resolved with urgency as I have accounts to and mouths to feed R3 941.94 IS NOT SMALL CHANGE