HJ
Hettie J
1 reviews | Active since May 2012
20 Dec 2018, 12:39
*********** at following INSTRUCTIONS!!!!!
My contract expires on 31 December 2018. On 13 November 2018 I sent an email to Vodacom to give them NOTICE that the contract needed to be cancelled effective 31 December 2018. I received an email from then and needed to supply information as "Authentication" that it was actually me, which I duly DID provide. I have since followed up with them on 3 December as well as yesterday, 19 December and NOW TODAY once again they need information regarding "Authentication"???? WHY???????????????????????????? I need this sorted ASAP and confirmed that the contract will be cancelled!!!!!!!!!!!!!!!!!!!
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Replies (3)
Vodacom's replyOfficial
20 Dec 2018, 14:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Dec 2018, 14:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
20 Dec 2018, 15:31Dear Hester,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Vodacom's reply20 Dec 2018, 15:31
Official
Dear Hester,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Ashwin Abdurahman Consumer Website Team(SA)
HJ
Hettie J's updateReviewer Update
20 Dec 2018, 16:22Thanks, I will however monitor the account to ensure that the contract has been cancelled effective 31 December 2018.
HJ
Hettie J's update20 Dec 2018, 16:22
Reviewer Update
Thanks, I will however monitor the account to ensure that the contract has been cancelled effective 31 December 2018.