*********** assistant and bad attitude

I called into the customer care from my cellphone, 111 on 13 March at 17h30. At 18h00, the agents could not tell me what the problem was and the lacked knowledge because they couldn't tell me what the problem was. <br> <br> I do not remember the agent's name who took the call, but when I asked to speak to a superior, he said that one is not available. After I insisted, he put me through to Silvia,who noted that she is from Johannesburg call centre. <br> <br> He was unskilled and kept telling me that he does not know. Even raised his voice at me. <br> <br> My problem was that I have an active BIS bundle, but my airtime was used for the applications I use. <br> This is not the 1st time that this has happened. <br> <br> I want my airtime back and compensation for the bad experience and service. <br> <br> The same happened to my husband yesterday. Vodacom took his data and airtime. <br> <br> Was it national take data and airtime from client's day? <br> <br> You need to look into this matter, else we will take the matter to another level!