JT
JOHN T
1 reviews | Active since Jun 2009
08 Jun 2021, 08:31
*********** and useless
On 14 May 2021 I lodged a service request that the invoices for my 2 numbers be combined. On 18 May 2021, I received notification that request had been processed and would be effective June. Today I received the invoices and they are not combined. I tried to contact Call Centre and after 15 minutes and talking to Elvis and Vhuthu who gave me conflicting responses and put me through to wrong sections, I was cut off. How pathetic and *********** can Vodacom service get?
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Vodacom's replyOfficial
08 Jun 2021, 08:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jun 2021, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team