KK
Kabelo K
1 reviews | Active since Aug 2016
08 Jul 2019, 16:30
*********** and unprofessional useless employees
So you guys aren’t willing to assist me? Is this really how you resolve client’s queries, by ignoring them? So I called in some time last week after being sent from pillar to post to reverse my upgrade due to false advertising and they told me that they’ll do it ASAP and then I can upgrade again,I’m trying to upgrade and they’re telling me that I can only do it after the 1st of August,why was I only informed of these today?
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Replies (2)
Vodacom's replyOfficial
09 Jul 2019, 08:11Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Jul 2019, 08:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
09 Jul 2019, 14:47Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Vodacom's reply09 Jul 2019, 14:47
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per our discussion, I have provided you feedback with regards to your query.
Regards
Vodacom Consumer Website Team