*********** and unhelpful staff

I migrated from my package to the Red VIP package that costs me R2000 every month. I didn't not get a new phone as I had just upgraded. When I received my bill I noticed that I was charged for the VIP package which specifically states on the website that it includes the handset cost and I was also charged for a handset. When I called the call center, the lady that I spoke to said she can't help me and I must go to the store and sort it out. I explained to her that it is a billing issue as my friend who did the exact same migration on the exact day at the exact store to the exact same package and was not charged for a handset. She promised that the manager would call me in thirty minutes after the call and I still have not heard anything a day later. I do not have the time or patience to go to a store to get this sorted out and I think it is extremely unprofessional to not even attempt helping me and brushing it off as a store issue. R2000 is a lot of money to pay for a cell phone contract and to get service like this is unacceptable. I refuse to pay for an additional handset when their advert and their store told me specifically that I won't pay additional for a handset.