*********** and UNHELPFUL

I am extremely disappointed. I had three open lines with Vodacom at the start of November 2020. On 1 November 2020, I received the airtime/data/benefits on all three contracts.

On 3 November 2020, I paid up two of my lines and cancelled them. I received premature cancellation quotations on both lines, which included the amount payable for the benefits received in November.

So on 28 December 2020, Vodacom debited my account for the amount of R1423,37. I was obviously extremely upset as I only have one open line which amounts to R650 per month. When I phoned customer service, I was informed that I am paying for the benefits received in November on the two contracts which was paid up.

When I told them it did not make any sense and that the amount was included in my premature cancellation quote, their response was: "I don't know why they did not include the amount for November", but they did and it was paid for on 3 November 2020. My query was escalated and closed two days later without any answer as to whether my account is going to be credited, which I requested. It's been almost a week and I have not received any feedback and my account has not been credited.

I am so upset. I am thinking about cancelling my current contract and moving to another service provider.