AM
AMANDA M

1 reviews | Active since Oct 2016

27 Oct 2016, 15:48

*********** AND UNCOOPERATIVE STAFF

<p>I WAS CALLED ABOUT TWO MONTHS AGO AND OFFERED A CELLPHONE CONTRACT, AFTER ALL THE DETAILS WERE TAKEN AND RECIEVED BY THE PERSON CALLING ME ALL WAS WELL AND I RECIEVED MY PHONE....HAPPY WITH IT.</p> <p> </p> <p>TWO MONTHS DOWN THE LINE I FIND OUT THAT MY ACCOUNT IS IN ARREARS BECAUSE THE PERSON OPENNING MY ACCOUNT DID NOT PUT IN THE DEBIT FOR THE DATE I CHOSE. NOW I AM STUCK WITH A BILL FROM AUGUST. WHEN I CONTACT CUSTOMER SERVICES THEY TELL ME THEY CAN'T HELP ME I MUST PHONE THIS NUMBER AND THAT NUMBER AND THEY SEEM TO BE STRICT ABOUT THEIR WORKING HOURS WHILST I AM STUCK WITH A PHONE THAT DOES NOT HAVE NETWORK CONNECTION. THEY DO NOT WANT TO GIVE THE NAME OF THE PERSON WHO OPENNED THE ACCOUNT SO THEY CAN PLAY BACK THE SO CALLED RECORDED CONVERSATION BETWEEN ME AND THIS PERSON.....AND TO TOP IT ALL OFF I HAVE NOT RECIEVED ON SINGLE BILL STATING THAT I HAVE TO PAY THIS OUTSTANDING BALANCE....</p>

0
Replies (1)
Vodacom
Vodacom's reply27 Oct 2016, 15:56
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team