JVdM
Jaco Van der Merwe

1 reviews | Active since Oct 2016

21 Oct 2016, 12:27

*********** and terrible customer service

<p>So where do I begin....... I have been a valued customer of Vodacom since I can remeber with 03 Contracts that I pay on a monthly basis without ever a problem so i decided to take a contract out for my wife and called them and nicolene helped me on the 08th October 2016 she even called me back and confirmed that my additional contract was approved etc............ wait for it ..... on wednesday 2016-10-12 i called again and believe it or i was informed that all is good and i should receive my phone before friday if not I should call again. On Monday I called AGAIN and I was told that my order was not completed then on wednesday I was told after I called aaaaaaaaaaaaaggggain that my order is booked twice and then it was cancelled and then the order was not completed because they await stock and Nicolene will phone me on Thursday 2016-10-20 and so I still await for no call etc </p> <p>This is one of my most disgraceful experiences the people you talked to is *********** and are just apologising but no one sorts it out</p>

0
Replies (2)
Vodacom
Vodacom's reply21 Oct 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JVdM
Jaco Van der Merwe's update24 Oct 2016, 10:03
Reviewer Update

Believe it or not it has been 03 DAYS AND NO FEEDBACK OR NO PHONE CALL THIS IS ****ING PATHETIC OBVIOUSLY MY BUSINESS IS NOT IMPORTANT AND I WILL NOT STOP HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! VODACOM HAS THE MOST PATHETIC CUSTOMER SERVICE YOU SUCK