*********** and Stubborn Service Provider

Pathetic service. After being a customer for over 4 years I wonder why I even stayed with Vodacom as my service provider. I have decided to cancel my contract with Vodacom this year in July 2020 however Vodacom had not cancelled it to date and continued to debit my bank account. I have spoken to numerous agents at their call center however none of them seem to be able to assist. When i spoke to one of the agents i was advised that my cancellation request in July was not put through by the agent i spoke to and she would now log the request however it seems that it still was not done. The supervisor promised to call me back however he also does not keep to his word. Makes you wonder how this Service Provider can call themselves aleading cellular network provider in South Africa. Just disgusted with these guys. It feels like vodacom does not like to part ways with clients when the customer has had enough of their terrible service. If you wish to cancel your contract with vodacom be prepared for a draining divorce battle !!!