*********** and rude staff

<p>I have been a Vodacom customer for many years , last month I changed my banking detail , phoned , was assured that it has been changed on all my accounts , after month end I could not see the deduction , so I phoned again , and the person assured me it was paid , taking it that it went of my old account , as there were funds available , gave my new bank detail again , yesterday 18/11/2016 I switched on my router , only to find no internet , phoned ********** , was assured hell switch it on I must just make a payment , made the payment after an hour , no internet , phoned ********** again , now they were off duty , and the voice told me I made a payment , the whole night I could not work , phoned this morning at 08H00 , they’ll switch it on now , it can take 2 hours , asked to speak to the manager , n person said he is the team leader , very sarcastic this man , hang up , after 1hr, still no internet , phoned customer service this time , on in 2 min , now Vodacom , why do you send messages to n sum card that’s in a router ? , who can read that ??? cant you train your staff to look at n persons profile to see if they always pay , and take responsibility for your staffs incompetence before you treat us like this , why do I now have to pay for the time I was off , as its because off your staffs incompetence</p>