*********** and Rude Agent

At 14:48 I spoke to an agent whose name was either Thandi or Thembi. I asked to have my vodacom APP password resent. I was sent a password for Vodacom ONLINE so the password obviously does not work on my app. I also asked to change my address and title. The address took extremely long to change and when I asked for my title to be changed the agent started a loud conversation with colleagues in a language I didn't understand before transferring me onto the vodacom directories line - without telling me this would be done - something that was obviously designed to just get rid of me. I therefore could not rate the extremely poor attention I received. I want to have a new password for my app & I insist that you retrieve this call and that you review it before reverting to me with information about how the matter will be addressed with the person who is obviously disinterested in working for your company. Service has been so bad over past 4 months I am never renewing my contract again.