*********** and poor service by Vodacom

I purchased a contract which came with a Samsung gear fit watch March 2015 . It pick a defect so I took to the vodacom old fort road repair centre. Consultant advise that he can't pick up serial number to book it in and I needed to take it to the store I purchased it from and they will book it in . So on the 26/02/16 I went to the vodacom West Street repair centre .The repair consultant advise me that I need to take it old fort road . He phoned to them to confirm that I would be coming to book in the the watch . On the 01/03/16 I went back to the old Forth road repair centre and was advised that they do not repair the specific watch and I need to take it to Samsung Nandi Drive . I am really angry and frustrated with this *********** and poor service delivery . I await vodacom to contact me.