*********** and poor customer service!

So on Monday, 29 June 2015 I called the Vodacom call centre as I was finding it difficult to upgrade online. I followed the processes and upgraded my current contract. After more than a week had passed, I called the call centre on the 08 July 2015, as I had not received my new handset. After being transferred back and fourth, according to the call centre, Ram, their courier supplier, tried to make contact to have my handset delivered but my mobile shows no record of any missed calls or voicemails. I then resubmitted my upgrade on the 8 July 2015. Today, the 10 July 2015, I called Vodacom to follow up and have now been told that no upgrade has been processed.