P
Pierre

1 reviews | Active since Aug 2022

15 Jan 2021, 10:50

*********** and Lazy Staff

Vodacom is the leader in corporate bullying. It is a miracle that they have customers, they offer delivery service through RAM which is just as useless. RAM and Vodacom attempt to deliver at the incorrect address on three occasions. I call and update the address, both companies confirm that the details are updated. They still attempt to deliver at the incorrect address. the phone is sent back to the warehouse, the entire process needs to be repeated, the customer advisor cuts the call whilst I lodge a complaint, I go to Vodaworld and the client service advisor refuses to advise, "he advises my hands are tied. I refuse to be treated like this. Stay away from Vodacom, there is no customer service the employees are lazy and *********** from the call centre through to the Vodaworld shop. RAM is just as incompitent, updating information on their system and communicating with their client is an impossible task, to which the staff at RAM are not equipt with the skills to communicate or use their systems.

Tracking number K***

0
Replies (2)
P
Pierre's update15 Jan 2021, 10:56
Reviewer Update
Attempted to log a compliant on Vodacoms Tobi and Online portal, does not work stay away from Vodacom, they have no customer service and they apply no principles to treating customers fairly. Useless
Vodacom
Vodacom's reply15 Jan 2021, 11:18
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team