*********** and IRRESPONSIBLE and CHEATING CUSTOMERS!!!!!!!!!!

Item: Vodacom
Rating: 1
Author: Hettie J

I need someone to explain to me WHY my account was debited for the month of JANUARY 2019 if my contract was cancelled effective 31 DECEMBER 2018 after the 24 month period of the contract.....

My contract started 1 January 2017, which was for the MONTH of January including the payment for the PLAN & HANDSET. I added the months from JANUARY 2017 - DECEMBER 2018 and that amounts to 24 MONTHS the AGREED TERM OF THE CONTRACT.

However my account was ONCE AGAIN debited on 1 JANUARY 2019 FOR WHAT????????????????????????????????????????????????????????????????????????????????????

Helpful (0)

Replies (2)

Vodacom's replyOfficial

02 Jan 2019, 09:10

Dear Customer,

Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply02 Jan 2019, 09:10

Official

Vodacom's replyOfficial

02 Jan 2019, 10:09

Dear Customer,
Thank you for making us aware of your complaint.

Drawing reference from the call made by the Hello Peter team on 20 December 2018, cancellation was requested and were informed accordingly regarding final payment.

Regards
Consumer Website Team

Vodacom's reply02 Jan 2019, 10:09

Official