*********** and incapable of service delivery

<p>I app**** for an online upgrade 18 days ago. At the time the website confirmed that the phone inquestion was in stock. I have received no official communication from Vodacom regarding the status of the upgrade therefore I phone their help line and Eventually each someone who can help, this person informes me that the phone is "back-ordered". I inquire what exactly back ordered means, the inidvidual then quite sarcastic and condescendingly tells me it means the phone is out of stock. </p> <p> </p> <p>Now after beaing assured the phone is in stock and after receinving no communication after 18 days that they are experiencing stock issues Vodacom then deals with me in a rude way. This is not the first issue with Vodacom. I am fed up with the low quality service and decided I am going to cancel my personal contract and all work related contracts. Lo and behold the misery continues. I phone the cancellations service who are unable to help seeing as their system is down. I can't even cancel the contract without Vodacom frustrating me to breaking point just one more time. They are an absolute horrible company and hence I will move my workplace, personal and family contracts to another service provider and will encourage all whom I encounter to do the same, as Vodacom obviously are not interested in doing business or making money, they forget it's the customer who makes them the money.</p>